Protecting your privacy
WEX Australia is a global provider of business payment processing and information management solutions. The company's fleet, corporate, and prepaid payment solutions give customers unparalleled security and control across a wide spectrum of business sectors around the world.
The company's subsidiaries include WEX Australia Financial Services, TelaPoint, Pacific Pride, WEX Australia International, WEX Australia Prepaid Cards Australia and WEX Australia Fuel Cards Australia. WEX Australia and its subsidiaries employ more than 850 associates in five countries. For more information about WEX Australia, please visit www.wexaustralia.com/
Protecting your privacy
Protecting your privacy and the confidentiality of your personal information is
fundamental to the way we do business.
WEX Australia has a long history of handling personal information confidentially.
We treat very seriously the ongoing trust you have in us to protect your personal
We have robust systems and procedures in place to protect your privacy whenever
we collect, store, use or disclose your personal information.
- the importance of your consent before we disclose your personal
information to third parties;
- how we respect your privacy in the course of using your personal
- how your privacy is protected when you access our websites
via the Internet.
How we collect your personal information
We collect most personal information directly from you. For example, we may collect
personal information when you open an account, fill in an application form, deal
with us over the telephone, send us a letter, visit our websites, or when you have
contact with us in person.
There may be occasions when we need to source personal information about you from
a third party. For example, we may collect personal information from a credit reporting
The type of personal information we collect always includes your name and may include
your mailing address, telephone number, e-mail address, date of birth, and other
How we use your personal information
We collect your personal information to provide you with a particular product or
service; for example, opening and operating a Coles Customer Account card account.
We may use personal information for related purposes.
We may also use or disclose your personal information for purposes related or ancillary
to the main reason we collect it, such as:
- servicing our relationship with you;
- internal accounting and administration;
- regulatory reporting and compliance;
- protecting you and WEX Australia from error and fraud; and
- helping us to identify and inform you about other products
or services that may be of benefit to you.
We may contract out some of our functions and activities; for example, we may provide
names and addresses to a mailing house to mail account statements to you. In these
situations, we prohibit the third parties from using personal information about
you except for the specific purpose for which we supply it.
Can we use your tax file number or other Commonwealth agency identifiers?
We do not use any Commonwealth agency identifiers, such as Medicare numbers, as
your account, policy or application number.
Our duty of confidentiality
We have a duty to keep confidential all personal information we hold about you,
- your name, address, and financial data;
- the debit or credit balance in your account; and
- details of transactions on your account.
Our duty of confidentiality applies except where disclosure of your personal information
For example, disclosure to various Government departments and agencies such as the
Australian Taxation Office, and disclosure to courts under subpoena.
- in the public interest
- in WEX Australia's interest
For example, disclosure to a court in the event of legal action to which WEX Australia is
a party; or necessary disclosures.
Your consent is important.
Your consent can be express or implied.
Your express consent can be verbal or written; for example when you sign an application
for an account you are giving your express consent for us to obtain a credit reference
about you from a credit reporting agency.
Your consent is implied when we can reasonably conclude that you have given consent
by some action you take, or when you decide not to take action. For example, if
you use our telephone service and continue the call after hearing the recorded message
telling you that the call may be monitored for training purposes, you have given
us your implied consent to monitor your call.
Disclosing to third parties
Except where it is required by law, we only disclose personal information to third
parties with your express or implied consent.
For example, we may disclose personal information to: a credit reporting agency.
WEX Australia does not disclose names and addresses to third parties for the purposes of allowing
them to direct market their products and services unless you have given your prior
Direct marketing and your privacy
From time to time we may use the personal information we have collected from you
to identify products and services, which may be of interest to you. We may then
contact you by phone, post or electronic means to let you know about these products
If you do not wish to receive direct marketing information, you can tell us at any
time. Please allow a little time for your instructions to one part of WEX Australia to flow
through to the rest of WEX Australia.
We keep your personal information up-to-date
If we have accurate personal information about you, it enables us to provide you
with the best possible service. Please contact us if any of your personal information
changes. We take reasonable steps to ensure that your personal information is accurate,
complete and up-to-date whenever we collect or use it.
We will correct personal information.
If you find that current personal information we hold about you is inaccurate, incomplete
or out-of-date, please contact us immediately and we will correct it.
You can access your information
You can request access to the information we hold about you. The type and quantity
of information requested dictate the time it will take us to supply personal information.
We will contact you regarding your request within three working days of receipt
to advise you of the expected response time. Please be aware that the provision
of some types of information may incur a fee. You will be advised of any charges
after we have reviewed your written request.
You can contact us in the following ways
- call our Client Services team on 1300 651 425
- write to us at Reply Paid 5342, Melbourne Vic 8060
- e-mail us at email@example.com
We store your personal information securely
We protect any personal information that we hold from misuse and loss. We also protect
it from unauthorised access, modification and disclosure.
Only authorised users can access your personal information, and access is only for
Your personal information may be stored in hardcopy documents, as electronic data,
or in WEX Australia's software or systems.
We maintain physical security over our paper and electronic data stores and premises,
such as locks and security systems. We also maintain computer and network security;
for example, we use firewalls (security measures for the Internet) and other security
systems such as user identifiers and passwords to control access to computer systems.
WEX Australia's Security Policy
We have comprehensive security policies and procedures documented in our internal
security policy. Your personal information will be recorded, amended and deleted
only by authorised means.
In addition, all employees sign confidentiality agreements as a condition of working
for WEX Australia.
Website security and privacy
The Internet has rapidly changed the way we do business – it allows WEX Australia to provide
services that you can access from the convenience of your own home or office.
We understand that you may be concerned about the confidentiality and security of
the personal information we collect about you online. Accordingly, we have systems
in place to ensure our online dealings with you are as secure and confidential as
your dealings with us in person, or on the telephone
Details relating to our website security and privacy are available from the Motorpass
Web Site Security and Privacy Statement at: www.motorpass.com.au/privacy-policy
Resolving your concerns
We respond quickly to complaints.
If you believe that the privacy of your personal information has been compromised,
you are entitled to complain. We will respond to your complaint as soon as possible
but within 2 working days, to let you know who is responsible for managing your
complaint. We will try to resolve the complaint within 10 working days. When this
is not possible, we will contact you within that time to let you know how long we
estimate it will take to resolve the complaint.
We have also appointed a Customer Advocate who will objectively and impartially
investigate your complaint if you are dissatisfied with our internal complaints
How to make a complaint:
If you have a complaint about the handling of your personal information, you are
entitled to complain. We will take responsibility for your complaint at the point
where the problem occurs. If your complaint is not resolved to your satisfaction,
you can then contact our Privacy Officer between 9am and 5pm Eastern Standard Time,
to deal with your complaint.
1300 651 425
Level 3, 293 Camberwell Rd
Camberwell VIC 3124
03 9274 9130
Need more information?
If you have a query on how your personal information is collected or used, or any
9am to 5pm EST, Monday to Friday.
Website Privacy and Security Statement
At WEX Australia, we acknowledge that with customer trust comes responsibility and we take
seriously our duty to ensure that our customer data remains confidential, accurate
and accessible to it's owner.
The information contained in the following sections outlines how your information
is used, protected and recorded during your interaction with the Motorpass website.
All information pertaining to privacy issues displayed on this site applies only
to WEX Australia's Australian-based operation.
and by which you have agreed to be bound by accessing the information, products
and services contained in this site.
As technology advances, we will strive to provide our customers with a more effective
website that offers an increased range of services and additional interactive capabilities.
In doing so, a prime focus will be on maintaining the security of our site to the
best of our abilities and to using the data gathered to better understand your needs
in order to tailor our products and services accordingly. Information gathered via
our website will be handled with proper regard to privacy.
What information do we obtain from our Website?
As policy, personal information is not automatically collected from visitors to
www.colescustomeraccount.com.au. "Cookie" technology is used but does not identify
information on users of the Coles Customer Account Card (see below for an explanation of "cookie"
Certain non-personal information about visitors is recorded by the standard operation
of Coles Customer Account Card Internet servers. Information tracked includes the type of browser
being used by the visitor (e.g. Internet Explorer, Firefox, Safari, Google Chrome), the type of operating
system (e.g. Windows, Macintosh) and the domain name of the visitor’s Internet
service provider (eg. .com, .gov, .org) as well as the date and time of a visit.
Use of this information includes the internal review of the number of visitors to
the site but only in an aggregate and anonymous form. This action allows us to monitor
web usage with a view to introducing further online service enhancements.
E-mail addresses and other personally identifiable data about visitors to this site
are known to www.colescustomeraccount.com.au only
when voluntarily submitted. We make no attempt to identify individuals by linking
them to their computer’s IP address.
In accordance with the National Privacy Principles, WEX Australia offers customers full access
to the personal information we hold and the ability to update this information.
Through the website, this is done via the member’s login area, which allows
customers to view and update personal information.
This secured area also provides a means for customers to decline receipt of e-mail
or marketing updates.
This information is transmitted back to us by use of SSL technology (refer to the
"Security Section" later in this document).
Data collected from online surveys includes personal information. This data is collected
specifically for the purpose of providing feedback on our products and services
and is used only to aid in improving our offerings and increasing the level of customer
service we provide.
In some circumstances, we may be prohibited from disclosing some account information.
For example, this may apply in a situation whereby it is unlawful for us to do so
or for reasons of safety or security. We will advise you at the time of your request
if such circumstances exist.
At times, this site may house links to that of other businesses whom we feel provide
products and services that may be of value to you. When you access these sites,
Please be aware that WEX Australia is not responsible for the privacy and data security practices
of any affiliated company and that these practices may differ from our own. We recommend
that you read the Privacy Statements of all sites that you choose to visit or contact
the organisation direct before you submit any personal information.
E-mail addresses are required in order to register for some features on
www.colescustomeraccount.com.au. We do not sell or provide our customers’ e-mail
addresses to third parties for unsolicited communications.
Occasionally, we will send e-mail communications to provide information that we
think our customers will find useful, including information about our new products
and services as well as special offers. It is our policy to include an option in
such e-mails that allows recipients to decline to receive any further marketing
and promotional offers. The "opt out" option is also accessible via the
members secure login area of the website.
Which third parties may see information about you?
Only WEX Australia staff and our affiliated supply companies have access to customer
data. These companies have been contracted to fulfil a function that is necessary
in delivering our services and are legally bound by non-disclosure agreements. We
provide to each organisation only the information they require to perform the service
We share an individual’s information with associates providing products and
services you request. For instance, if you wish to purchase an insurance policy
or roadside assistance package, we work with a variety of providers in order to
offer you these services. If we change providers of an existing service for a similar
service, your personal information will be given to the new provider.
We will not wilfully disclose individually identifiable data about our customers
to any third party without first receiving that customer’s permission.
Data collected and transferred through the secured member log in section of this
site uses Secure Socket Layer (SSL) technology. This protects information being
transmitted on-line by automatically applying to the message an encryption code
that is "unreadable" to a computer that is not the intended recipient.
This site uses 128-bit encryption and authentication tools to protect your personal
information. Encryption is the standard means of protecting information transferred
between two parties over the Internet.
Give us your feedback
Our goal is to protect your privacy. Please give us your feedback. You may email
us (firstname.lastname@example.org) with
any comments or questions.